Frequently Asked Questions
Everything you need to know about your MOTHER denim experience.
How do I find my perfect fit in MOTHER denim?
We provide a detailed size guide on each product page. Since denim can vary by wash and fabric composition, we recommend checking the specific measurements for the style you are interested in, such as 'The Looker' or 'The Insider'.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with all tags attached within 30 days of the original purchase date. Please note that items marked as Final Sale cannot be returned or exchanged.
When will my order ship?
Standard orders are typically processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my jeans to ensure they last?
To preserve the color and elasticity of your denim, we recommend washing your jeans inside out in cold water and hanging them to dry. Avoid the dryer whenever possible to prevent shrinkage and fabric breakdown.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team immediately. Once an order has reached the shipping stage, we are unable to modify or cancel it.